Effective Date: September 6, 2026

We want you to love your new accessories and bags as much as we loved curating them. If something isn't quite right, we are here to help make it right through our hassle-free return and exchange process.

1. Return & Exchange Window

         You may request a return or exchange within 3 days from the exact date of delivery.

         Requests raised after the 7-day window will unfortunately not be eligible for return or exchange.

2. Eligibility Criteria

To be eligible for a return or exchange, your purchased items must meet the following conditions:

         Unused & Unworn: Artificial jewellery must be unworn, free of any perfumes, lotions, or makeup residue, and handbags must be unused with all original tags attached.

         Original Packaging: Items must be returned in their original packaging, including dust bags, brand boxes, and protective wrapping.

         Proof of Purchase: You must provide the order confirmation number, invoice, or receipt received at the time of purchase.

3. Non-Returnable Items

Due to hygiene and safety reasons, the following items are strictly non-returnable and non-exchangeable:

         Customized or personalized jewellery pieces.

         Clearance sale or final markdown items.

         Specific earrings (if hygiene seals have been visibly tampered with or broken).

4. Return Process

       1. Initiate Request: Log into your Akshitam account, navigate to "My Orders," select the item you wish to return, and click on "Request Return/Exchange." Alternatively, you can email our support team directly.

        2. Reverse Pickup: We will arrange a free reverse pickup from your delivery address through our trusted courier partners within 2 to 3 business days.

        3. Quality Check: Once the returned package reaches our warehouse, our quality control team will inspect the item to ensure it meets our eligibility criteria.

5. Refunds & Store Credits

         Prepaid Orders: Approved refunds for prepaid orders will be credited back to your original payment method (credit card, debit card, net banking, or UPI) within 5 to 7 business days after quality inspection.

          COD Orders: For Cash on Delivery orders, we will require you to share valid bank account details or a UPI handle during the return request process to facilitate a direct bank transfer.

          Shipping Fees: Original shipping charges paid at the time of purchase (if any) are non-refundable.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is broken, defective, or incorrect, please notify us within 48 hours of delivery via email at support@akshitam.com, along with clear photographs or an unboxing video of the damaged product and packaging. We will prioritize a replacement or full refund immediately.

7. Customer Support

For any questions, concerns, or assistance regarding returns, please contact us at:

           Email: hello@akshitam.com

           Phone: [9639967611,7599461864]